Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- Return conditions: Returns must include the order number. For damaged or incorrectly delivered items, include a photo or video showing the issue.
- Packaging: Must be undamaged and in its original condition.
- Non-returnable items: Custom-made items, underwear, or personal care products are not eligible for returns due to hygiene reasons.
If your return meets these conditions, we will process the refund to your original payment method. Otherwise, we reserve the right to refuse returns if the items show signs of use or damage not caused by us.
Return Shipping
Customers are responsible for return shipping costs, which are non-refundable. In case of returns, the customer is responsible for paying any shipping costs to our warehouse. For secure returns, we recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without tracking.
The Distance Contract Act does not give the customer the right to request a refund of costs for transportation & transaction costs or other services performed.
Returns are always at the risk of the sender and the return costs will not be refunded.
To start a return, you can contact us at info@linda-brenda.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@linda-brenda.com
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@linda-brenda.com.
A Note Before Contacting Your Bank
If at any point you are considering filing a chargeback with your bank, please reach out to us at info@linda-brenda.com.
We are committed to resolving every issue quickly and fairly.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@linda-brenda.com.
- Legal Company Name: Zeans Brands LLC
- Store Name: Linda Brenda
- Address: 2525 Arapahoe Ave, Ste E4 #1049, Boulder, CO 80302, United States
- Email: info@linda-brenda.com
- Opening Hours:
Mon – Fri: 9:00 AM – 6:00 PM
Sat – Sun: 9:00 AM – 2:00 PM